Privacy policy

This Privacy Policy explains how Torviatech (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact customer support, request product assistance, or use our online services.

1) Information You Provide to Us

We may collect information you submit directly, including:

Name, email address, and phone number, if provided
Billing address and shipping address
Order details, selected products, checkout notes, and delivery instructions
Customer support messages, return requests, warranty questions, and product inquiries
Product preference, device details, setup needs, compatibility information, technical notes, sizing, or usage details you choose to provide
Account information if you create an online account

2) Website, Device, and Usage Information

When you browse our website, certain technical information may be collected automatically, including:

IP address, browser type, device type, operating system, and timestamps
Pages visited, products viewed, buttons clicked, referral sources, and general website activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, website security, and performance improvement

3) Payment Processing

Payments are handled through secure third-party payment providers. Torviatech does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

Process, verify, and fulfill orders
Send receipts, order confirmations, shipping updates, and tracking details
Respond to support requests, product questions, returns, warranty concerns, and order issues
Review product suitability or compatibility when you provide relevant details
Help detect fraud, unauthorized activity, payment abuse, and website misuse
Improve product pages, checkout flow, website performance, and customer experience
Maintain records for business, tax, accounting, warranty, legal, and dispute-resolution purposes
Send promotional messages only when you choose to receive them

You may unsubscribe from promotional emails at any time.

5) Sharing of Information

We may share limited information with trusted providers that help operate our business, including:

Payment processors
Shipping carriers, freight providers, and fulfillment partners
Website hosting, analytics, email, SMS, and customer support providers
Legal, accounting, tax, insurance, and business advisors
Government or legal authorities when required by law
Successor parties if Torviatech is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some advertising or analytics tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies and Similar Technologies

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure website performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

Torviatech
Email: support@torviatech.us