Shipping policy

This Shipping Policy explains how Torviatech handles order processing, delivery estimates, tracking, split shipments, special-handling products, and shipment-related concerns.

1) Shipping Area

We ship to U.S. addresses. Some technology, electronics, equipment, oversized, heavy, supplier-direct, or special-handling products may be limited by carrier rules, item size, item weight, supplier availability, battery-handling requirements, destination access, or freight requirements.

2) Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Processing may take longer if an order requires payment verification, inventory confirmation, supplier coordination, address review, fraud screening, special handling, freight scheduling, or carrier review. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Standard shipping: 6–11 business days
• Oversized, supplier-direct, or freight shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, supplier delays, freight scheduling, incorrect addresses, and delivery access issues may affect timing.

4) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Split Shipments

Orders with multiple products may ship separately. If that happens, you may receive more than one tracking number.

6) Freight, Oversized, or Special-Handling Deliveries

Certain technology equipment, electronics, accessories, heavy products, or large supplies may require freight/LTL delivery or special handling. These shipments may involve:

• Delivery appointment scheduling
• Adult signature upon delivery
• Curbside delivery unless otherwise stated
• Liftgate service if required or selected
• Inspection before signing the delivery receipt

If visible damage exists, note it with the carrier and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, rejected, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@torviatech.us within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

• Order number
• Tracking number
• Photos of packaging and product damage, if applicable
• A short explanation of the issue

Shipping Support
Torviatech
Email: support@torviatech.us